This notice explains how personal information is handled when you visit FoneShop, contact us, request a demonstration or free trial, or otherwise interact with our public website and services.
FoneShop respects the privacy of website visitors, prospective clients, retail store owners, and platform users. We process personal information responsibly and in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC).
This notice primarily covers the FoneShop public website and its subscription, trial, and demonstration-request forms. A retail business or store using the FoneShop platform may separately be responsible for personal information it controls within its own store installation and for providing appropriate privacy information to its customers, personnel, suppliers, and other data subjects.
FoneShop is a retail point-of-sale, inventory, and store management software product commercially operated in the Philippines by IRAYAWEB INC.. FoneShop is a product identity of IRAYAWEB INC..
IRAYAWEB INC. is the Philippine-registered operating entity responsible for handling inquiries, trial applications, and subscription requests submitted through the FoneShop public website.
The Subscription & Free Trial Request form asks for your shop or company name, owner or contact person’s full name, mobile/Viber/WhatsApp number, email address, selected subscription tier of interest (Lite, Plus, or Ultra), preferred billing cycle, approximate number of branches and stockrooms, optional existing Installation ID, and any operational notes or questions you provide.
When you contact us directly via email, phone, or messaging channels, we collect your name, contact details, and message or question. Please avoid including sensitive personal information that is not necessary for your inquiry.
If you consent to optional analytics, Google Analytics / Google Tag Manager may process information about visits and interactions on the homepage and designated public pages, such as page location and title, browser or device information, timestamps, and technical identifiers made available through the browser. Information entered in the subscription or inquiry forms is not included in analytics events.
We use submitted information to respond to inquiries, provision free trials and store activation keys, schedule and tailor product demonstrations, understand store requirements, prepare proposals or quotations, provide requested information or services, communicate with prospective and active store owners, and manage the resulting business relationship.
Technical and analytics information may be used to understand website usage, diagnose performance or security issues, and improve the website experience. Submitting a public inquiry or trial request form does not automatically enroll you in an unrelated marketing mailing list. Any optional direct-marketing activity will be presented separately with appropriate choices and controls.
Depending on the interaction, processing may be necessary to take steps at your request before entering into a contract, to perform a contract, to comply with applicable legal obligations, or to pursue legitimate business interests such as responding to genuine business inquiries, maintaining service security, and improving website performance—provided those interests do not override your rights and freedoms.
Where the law requires consent for a particular activity, we will request it separately and allow it to be withdrawn, subject to lawful limitations. Submission of a service inquiry is not treated as blanket consent for unrelated direct marketing.
Authorized FoneShop and IRAYAWEB INC. personnel may access public inquiries when needed for sales, demonstrations, onboarding, service delivery, administration, security, or legal compliance. Form submissions are routed to designated business recipients.
Relevant service-provider categories include web hosting and infrastructure providers, email-delivery providers, Google Tag Manager / Google Analytics, security and technical support providers, and professional advisers when reasonably necessary. These providers may process information on our behalf or under their own applicable terms. We may also disclose information where required by law, lawful process, or to establish, exercise, or defend legal claims.
Public form submissions and related correspondence are retained only for as long as reasonably necessary to address the inquiry, manage a prospective or active business relationship, meet security and audit needs, and comply with applicable legal obligations.
Retention periods may vary according to the nature of the interaction and applicable requirements. When information is no longer required for these purposes, it is deleted, anonymized, or otherwise securely disposed of as appropriate.
FoneShop and its operator use reasonable organizational and technical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or loss. Safeguards are selected according to the nature of the information and the risks involved and may include access restrictions, protected credentials, secure transport, system monitoring, backups, and controlled administrative access.
No method of internet transmission or electronic storage is completely secure. We regularly review and update the safeguards appropriate to the nature of the information and the risks involved.
Subject to the conditions and limitations under applicable law, you may exercise the right to be informed, the right of access, the right to object, the right to rectification, the right to erasure or blocking, the right to data portability where applicable, and the right to damages. You may also lodge a complaint with the National Privacy Commission (NPC).
We may need to verify your identity and clarify the scope of a request before acting on it. For official guidance, you may consult the Data Privacy Act of 2012, its Implementing Rules and Regulations, and the National Privacy Commission's complaint guidance.
With your permission, we use Google Tag Manager and Google Analytics on our website to understand visitor traffic and improve the browsing experience. Google Analytics may use cookies or similar browser technologies to distinguish visits and produce aggregated usage reports. Optional analytics is disabled unless you consent through our Cookie Preferences controls.
You may reject optional analytics, change your preference, or withdraw consent at any time through the Cookie Preferences link in the public website footer. Withdrawing consent stops subsequent analytics collection and removes accessible Google Analytics cookies used by this website. Your choice does not prevent submission of public inquiry, demonstration, or subscription forms.
Some service providers, including Google Analytics, hosting infrastructure providers, and email-delivery providers, may process or make information accessible outside the Philippines. Where cross-border processing occurs, we take reasonable steps to apply contractual, organizational, and technical safeguards appropriate to the processing and applicable requirements.
We may update this notice to reflect changes in our services, processing activities, service providers, or legal obligations. Material revisions will be posted on this page with an updated revision date and, where appropriate, communicated through additional channels.
For privacy-related inquiries, concerns, or requests to exercise your data-subject rights, please email sales@foneshop.ph or call 0917 397 7786. Please provide enough information for us to understand and respond to your request. We may ask for reasonable proof of identity before disclosing, correcting, deleting, or otherwise acting on personal information.